RETURN POLICY
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns for store credit or exchange within 30 days of purchase. You can return your product for store credit, or a different product.
ONLINE RETURN POLICY
Exchanges and refunds for store credit are valid within 30 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.
How do I return by Mail?
1. A return form can be found online from our website here.
2. Fill out all of the required information on the return form including your order number, SKU number (found on the tag or sticker) of the items you are returning and the return code.
3. Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.
• Once the return has been received and processed by our warehouse, you will receive an email titled "Notice of Refund" which is a copy of the refund for your records.
• The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.
• Original shipping costs incurred are non-refundable.
• Online returns are eligible for a refund only.
Can I return or exchange items on Final Sale or Promotions?
• All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.
• All "Final Sale" items listed at 70-80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged.
How do I return a damaged item?
If you receive a damaged or defective item in your order, please reach out to our Customer Support team at: inez.and.ivy@gmail.com and include a photo of the item. We will do our best to replace the item if still in stock.
All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.
Still need help?
Our Customer Support Team is here to assist you with anything you need! Reach out to us by email at inez.and.ivy@gmail.com